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The EFAM Heat way

Discover how our team will take the hassle out of your installation and servicing experience. Service is our top priority and we expect all our engineers to be friendly and have the expertise to guide you through the process from start to finish.

Got a query - Just ask your engineer and they will be more than happy to explain any part of the process to you. 

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Our Engineers

All of our engineers are directly employed by us. We expect the highest levels of customer satisfaction from our teams. Our teams priority is you and your home. 

  • All our engineers are DBS checked so you are in safe hands 
  • We only take on experienced installers and train in-house to the highest levels 
  • Each engineer has continuous quality checks on site and through simulations.
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You will know in advance

No one likes surprises when your home is being worked on. We will send you your engineers details in advance, so you can be sure the person entering your home is who we have sent. 

They'll walk you through the job before starting so you can relax and leave it in the hands of our experts.

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Comfortable and clean 

From start to finish your comfort is our priority and when our team is done they will clean up and take away your old unit. 

There should be no stress for you and we will leave your home as you expect it. All in the same day. 

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Step by Step - We are here for you

Our engineer will give you a full walkthrough of the system before they leave. You'll be left with instructions on use and maintenance. 

Don't worry, we know these things get lost so you'll be sent instructions digitally and you can use our asset log to give us a call and get any issues sorted without hassle.